"AC went out and called them. **sidenote**We bought our house a few months ago and this was whom previous owners used when they upgraded system years ago. We are not originally from Fort Madison so thought this would be best situation. They came out 2 hours later on a Sunday. Amazing customer service. Great rates and service. Will use them the rest of our lives. I can see why previous owners used them and other neighbors. They even gave tips for unit and maintenance. Great guy."